1. Introduction
At Greenplants (“Greenplants”), we value your privacy and we have prepared this Privacy Policy to help you understand our commitment to ensuring the highest level of consumer confidence through responsible use and maintenance of information. This Privacy Policy explains how we collect and use your personal information to better serve you while you use this website.
2. What Types of Information Do We Collect?
We collect different types of personal information from you in order to provide the products and services that you request while using our website. You may elect not to provide certain information, but this may limit our ability to provide you with the full functionality of our website.
For example, when an individual registers or places an order on this website, personally identifiable information is collected. Information collected includes first name, last name, shipping/billing addresses, credit card information (when ordering products only), a day phone number, email address, as well as a username and password. Credit card information is securely maintained and is never shared, sold, or traded, except to the extent that we use third-party providers in order process payments and refunds. Another area where information is collected is on our email subscribe page, where you can provide only your email address to receive updates via email without having to register.
Our website also collects some non-personal information about you in a way that may not be readily apparent to you. For instance, when you come to our site, items such as your IP address, connection speed, browser type, duration of stay, frequency of visits, and screen resolution are collected. This information is used for the purpose of monitoring the traffic on our site and is not personally identifiable and we do not combine this type of information with any personally identifiable information. We use this data to improve customers’ shopping experience with our site.
Like most websites, ours uses cookies to help enhance your user experience.
We do not knowingly collect personal information directly from children under the age of 13 (each a “Child”) without parental consent. Our website is a general audience site and is not specifically targeted to or intended for use by children. If a Child submits information through any part of this website and we learn that the person submitting is a Child, it will be deleted immediately and never disclosed to any third parties.
3. How Is My Information Used or Shared?
Registration and order information collected from this site is maintained in a secure customer database so we may effectively process, bill, ship, and service customers and their orders, as well as contact our customers with information pertaining to their order. We utilize information to send catalogs and occasionally apprise our customers and guests of upcoming offers and opportunities via email and direct mail.
Third party companies are used in some instances to assist us in managing customer information, to help us provide our products and services to you, to fulfill promotions and marketing and to communicate with you. In some instances, these companies are given access to some or all of the information you provide, and some may also use cookies on our behalf, unless you have elected not to authorize cookies on your browser.
4. How Long Does Greenplants Keep My Information?
We will retain your personal information for as long as needed to provide our services to you (for example, as long as you have an online account with us) or as needed to fulfill our own obligations, such as preventing fraud, meeting regulatory requirements, resolving disputes, improving our services or maintaining security, and in each case, as consistent with applicable law. We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.
5. How Does Greenplants Protect My Information?
We strive to provide our users with a safe and convenient shopping experience. We have put in place a variety of technical and organizational security measures to help protect you and the personal information we collect about you.
All transactions are transferred utilizing Secure Socket Layering (SSL) technology to encrypt and protect your information from misuse, alteration, loss, or access from other internet users as it travels through the internet channels from your computer. The information is then passed through our secure servers and stored in our databases, which are further secured behind digital firewall protection. To visibly ensure the use of a secure server while transferring and receiving your personal information, your browser will indicate the use of Secure Socket Layering (SSL) technology by displaying either a solid key icon or a locked padlock icon in your browser’s URL bar.
6. Who Can Access My Information?
Information collected on this site is available only to Greenplants employees and the employees of third party companies who have direct involvement in the successful operation of this web site as set forth in our website policies.
Reasonable access is given to individual customers regarding their own personal and account information via the “My Account” page. The information here is protected through our secure servers and SSL technology, and is accessed through use of your username and password.
Greenplants may disclose personally identifiable information if legally required to do so by operation of law, including disclosures responsive to warrants, subpoenas, or other governmental orders.
7. Your Rights to Control How Your Personal Information Is Used
You have the right to make requests regarding your personal information. These rights vary depending on where you reside. But we will make reasonable efforts to honor your request, even if your country or state does not require us to do so.
For example, you can ask us to:
• Review the personal information we have about you or request a copy of it
• Ask us to update or correct personal information if it is inaccurate
• Request that we delete your personal information
• Opt-out of sharing your personal information with third parties for some purposes, including sharing that may be defined as a sale under applicable laws.
• Object to certain types of uses of your personal information
• Make choices about receiving email marketing
8. What are “Cookies” and How Are They Used?
Very simply, “cookies” are tiny bits of unique code that are placed on your computer’s hard drive when you first visit. This code efficiently enables our server to recognize you whenever you return. Cookies reside on your own computer, and are accessed only when you visit our site. They allow your computer to “connect” with information stored in our secure servers, such as your shopping cart information. Through the use of cookies we are able to provide the enhanced experience that many internet users have come to expect. Any cookie that our server places on a computer will never contain any personally identifying information.
Generally speaking, there are four categories of cookies: technical (for necessary website functionality), preferences (for remembering a visitor’s preferences during a browsing session or across browsing sessions), statistical/analytics (for analyzing how the site is used), and marketing/advertising (typically used to track users across different sites to deliver cross-context behavioral advertising).
Cookies are also used to track transactional data specific to those users participating in our affiliate programs, marketing programs, and for purposes related to technology and troubleshooting.
9. Sensitive Information
We ask that you not send us, and you not disclose, any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through our services or otherwise to us unless we have specifically requested you to share such information.
10. Third-Party Data Collection
Third-party companies may collect on our behalf personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes.
11. Third-Party Site Policies
As a courtesy to our guests, this site may provide links to third-party sources of information, services, and/or areas of interest. We advise all guests that once they leave Greenplants by linking to another site, our site privacy and security policies no longer apply. Please also be advised that Greenplants is not responsible for the privacy policies and guidelines on these sites, and encourage our guests to review the policies on these sites.
12. Modifications to this Policy
We will post updates to our privacy policy on our website, with a date of each update. If we change the policy in a manner that materially impacts your privacy rights, we may provide additional notice to you via e-mail or your other chosen contact method.